Telesales Representative

Telesales Representative (Re-advertisement)-Baba Dogo

• Job Type Full Time
• Qualification BA/BSc/HND
• Experience 5 - 10 years
• Location Nairobi
• Job Field Customer Care, Success and Service , Sales and Business Development
• Salary Range KSh 100,000 - KSh 150,000/month

SALARY: 100-150K

JOB SUMMARY

• We are seeking a motivated & enthusiastic Telesales Representative to join our dynamic sales team. The successful candidate will play a crucial role in driving sales by engaging with potential & existing customers over the phone.
• You will be responsible for effectively communicating our product offerings, addressing customer inquiries, & managing relationships to close sales & ensure customer satisfaction. The ideal candidate will possess strong communication skills, a passion for sales, & the ability to resolve customer concerns professionally.

KEY RESPONSIBILITIES

• Sales Generation & Business Development

• Contact existing and prospective customers daily to generate sales opportunities.

• Convert customer inquiries into confirmed sales orders.

• Identify new sales opportunities within existing customer accounts.

• Reactivate dormant customers through regular follow-up.

• Build and maintain long-term customer relationships.

• Achieve assigned monthly sales targets.

• Increase customer purchase frequency and average order value.

• Conduct follow-up calls after quotations to maximize conversion.

• Customer Relationship Management

• Serve as the primary contact for assigned customer accounts.

• Develop strong relationships built on trust and professionalism.

• Understand customer requirements and recommend suitable products

• Maintain regular communication with customers regarding promotions, stock availability, and new product introductions.

• Ensure customers receive timely responses to all inquiries.

• Quotations & Order Processing

• Prepare accurate quotations promptly.

• Follow up all outstanding quotations.

• Convert approved quotations into sales orders.

• Process customer orders accurately in the ERP system.

• Verify product codes, quantities, pricing, discounts, and customer information before processing.

• Ensure orders are completed accurately and within company procedures.

• Product Knowledge & Technical Selling

• Maintain thorough knowledge of the company's product portfolio.

• Understand product specifications, applications, and advantages.

• Recommend suitable alternatives when requested products are unavailable.

• Cross-sell complementary products.

• Upsell premium products where appropriate.

• Educate customers on product usage and suitable applications.

• Order Fulfilment Coordination

• Coordinate with Warehouse to ensure timely order preparation.

• Liaise with Dispatch regarding deliveries.

• Follow up customer deliveries until completion.

• Communicate delivery updates to customers.

• Resolve delays affecting customer orders.

• Customer Service & Complaint Resolution

• Respond promptly to customer inquiries.

• Resolve customer complaints professionally.

• Coordinate product exchanges, returns, shortages, and damaged goods.

• Escalate unresolved issues to the Head of Sales where necessary.

• Ensure every customer interaction reflects positively on the company.

• Collections Support

• Follow up customers with overdue invoices.

• Coordinate with the Finance Department regarding payment status.

• Encourage timely customer payments.

• Assist in resolving payment-related queries.

• Data Management & Reporting

• Maintain accurate customer records within the ERP system.

• Record all customer interactions, quotations, sales, and follow-up activities.

• Keep customer contact information updated.

• Prepare daily, weekly, and monthly sales reports as required.

• Maintain confidentiality of customer and company information.

• Market Intelligence

• Monitor competitor activities, pricing, and product offerings.

• Gather customer feedback and communicate market trends.

• Identify emerging customer needs and business opportunities.

• Recommend product improvements based on customer feedback.

• Team Collaboration

• Work closely with the Warehouse, Dispatch, Finance, Procurement, Marketing, and Customer Service teams.

• Participate in departmental meetings and sales reviews.

• Share market intelligence with management.

• Support company initiatives aimed at improving customer satisfaction and sales performance.

QUALIFICATIONS & SKILLS:

• Minimum of a Bachelor Degree in Sales & Marketing, Customer Service, or related field.

• Proven experience as a Telesales Representative or similar role in sales.

• Demonstrated success in meeting or exceeding sales targets over the phone.

• Strong proficiency with Tally ERP or similar ERP & CRM softwares.

• Quick to learn new product information & effectively communicate features & benefits.

• Exceptional verbal communication/written & interpersonal skills.

• Ability to stay calm, composed, & professional, even when handling rejection or difficult customers.

• Strong problem-solving skills with a focus on customer satisfaction.

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