Telesales Executive

About the Role

The Telesales Executive will manage and convert warm leads into paying customers across digital and offline touchpoints, helping to maximise the ROI of paid campaigns, WhatsApp initiatives, website inquiries, and outreach programs. You will actively follow up, engage prospects, and convert them into bookings or confirmed sales while maintaining a structured, data-driven record of all leads and outcomes for performance tracking and optimisation. What You'll Do

• Proactively follow up on leads from multiple channels, including paid digital ads, WhatsApp, websites, outreach campaigns, and call-ins.

• Understand customer needs through effective questioning and match them with appropriate service offerings.

• Clearly communicate features, benefits, and pricing of R-Jolad services in a compelling, customer-friendly manner.

• Convert prospects into paying clients by securing bookings or registrations; follow through with structured reminders to hesitant leads.

• Handle outbound and inbound communications, resolve objections tactfully, and escalate complex issues when needed.

• Maintain warm, courteous interactions and uphold brand tone and consistency across all touchpoints.

• Maintain a daily tracker detailing leads engaged, lead source, deal status, contact information, and follow-up schedule; ensuring data cleanliness in lead databases.

• Submit daily and weekly reports including conversion rates, objections, and drop-off points to support performance monitoring.

• Collaborate with Marketing, Clinical Services, and Digital teams to align activities and share insights on lead effectiveness and campaign performance.

• Support follow-ups from outreach and health initiatives and help the team monitor key performance metrics. What We're Looking For

• 1–2 years in telesales, customer service, or inside healthcare or fintech experience is a plus.

• A minimum of an HND in a relevant bachelor’s degree is an advantage.

• Strong English communication; local language is a plus.

• Excellent interpersonal and negotiation skills.

• Highly organized with the ability to manage multiple leads and remain target-driven.

• Proficiency in Excel, Google Sheets, WhatsApp Business, or CRM systems.

• Ability to work in a fast-paced, collaborative environment and travel to multiple hospital locations as required. Nice to Have

• Additional experience in telesales, healthcare, or fintech is advantageous. Compensation & Benefits

• Competitive base salary + performance incentives.

• Training and career development opportunities.

• Access to a supportive, mission-driven team environment.