Telephone Operator (Arabic Speaker)

Telephone Operator (Arabic Speaker)

Rixos Gulf Hotel Doha, Doha, Qatar

Job Description

• Resolve guests' complaints/requests and liaise with the department concerned to ensure immediate follow up.
• Receive each guest call in a professional and friendly manner.
• Achieve Quality Audit result of 95% and above through consistent documented trainings.
• Achieve the highest Guest Satisfaction measured by TRUST YOU platform.
• Be smart, well groomed, friendly and cheerful whilst exhibiting the highest standards of Rixos hospitality all the time.
• Check hotel situation, occupancy, functions, groups, VIPs.
• Show fullest cooperation and respect within the team and other departments.
• Utilize interpersonal and communication skills to lead, influence, and encourage the team; advocate sound financial/business decision-making; demonstrate honesty/integrity; always lead by example.
• Build mutual trust, respect, and cooperation among team members.
• Maintain effective communication with all related departments to ensure smooth service delivery.
• Handle every query in a polite and courteous manner and exceed guest expectations.
• Ensure guests are greeted by name upon calling as per Rixos Standards.
• Maintain an up-to-date knowledge of the hotel and local services.
• Telephone lists are continually updated.
• Complete management's long distance call vouchers and record them on the traffic sheet.
• Maintain the guest wakeup call sheet and deliver calls accordingly on time and to the established standard.
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.

Qualifications

• 1-2 years of experience

• Professional appearance: Well-groomed, appropriately dressed, punctual, and dependable.

• Experience: Previous experience in hospitality, concierge work, reception, customer service, or a similar position.

• Fluent in Arabic and English; any additional language will be an advantage.

• Additional Information

• Be aware at all times of the management schedules and contact details.

• Monitor the long distance call logs, faxes and messages.

• Coordinate communication within the hotel in the event of emergency.

• Attend training classes as per schedule.

• Show fullest cooperation and respect within the team and other departments.

• Be aware of the daily activities and have product knowledge of all the hotel facilities.