Telephone Operator

ACCOR

Full-Time

• Answer all incoming telephone calls promptly, professionally, and courteously in accordance with hotel standards.
• Direct and transfer calls to the appropriate departments or colleagues efficiently.
• Handle guest inquiries, requests, and complaints, ensuring timely assistance and follow-up.
• Provide accurate information about hotel facilities, services, outlets, and operating hours.
• Manage wake-up call requests and ensure timely delivery.
• Record and relay guest messages accurately while maintaining confidentiality.
• Coordinate with Front Office, Housekeeping, Engineering, and other departments to fulfill guest requests.
• Handle emergency calls and follow established hotel safety and emergency procedures.
• Maintain accurate records of calls, guest requests, and important communications.
• Ensure telephone equipment and communication systems are functioning properly and report any technical issues.
• Promote hotel facilities and services whenever appropriate.
• Maintain excellent guest service standards and a positive, professional attitude at all times.

Qualifications

• High school diploma or equivalent; hospitality qualification is an advantage.
• Minimum 1 year of experience in a similar role, preferably in a 4- or 5-star hotel.
• Excellent verbal communication and telephone etiquette.
• Good command of English; additional languages are an advantage.
• Familiarity with hotel telephone systems and Opera PMS is preferred.
• Strong customer service, multitasking, and problem-solving skills.
• Ability to work flexible shifts, including weekends and public holidays.
• Professional, well-organized, and able to remain calm under pressure.

Apply

Share Shortlist Sign up Discover a world where life pulses with passion

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US