About this role
Telephone Operator
Novotel World Trade Centre Dubai, Dubai, United Arab Emirates
Job Description A Telephone Operator is responsible for handling incoming and outgoing calls, providing information, taking reservations, and assisting guests with their inquiries and requests. A telephone operator in a shared services hotel will play a crucial role in providing excellent customer service and ensuring guests have a positive experience during their stay.
- Answer incoming calls promptly and professionally.
- Transfer calls to the appropriate department or individual.
- Take and relay messages accurately.
- Provide information to guests regarding hotel services, facilities, and local attractions.
- Process room service orders, wake-up calls, and other guest requests.
- Assist with making reservations and bookings.
- Maintain a log of incoming and outgoing calls.
Qualifications
- Excellent communication skills and a friendly demeanor.
- Ability to multitask and handle a high volume of calls.
- Strong customer service skills and the ability to remain calm under pressure.
- Knowledge of hotel services and facilities.
- Proficiency in using telephone systems and basic computer skills.
- Previous experience in a customer service role or as a telephone operator is preferred