About this role
Telemarketer at Torah Holding's Limited
Job Position: Telemarketer
Job Location: Abuja (FCT)
Employment Type: Full-time
Department: Sales and Marketing
Reports To: Sales Manager
Job Summary
- The Telemarketer will be responsible for contacting prospective and existing customers by telephone to promote the company’s products and services, generate leads, schedule appointments, and support sales conversion.
- The candidate must be confident, persuasive, professional, and comfortable communicating with customers over the phone.
Key Responsibilities
- Make outbound calls to prospective and existing customers.
- Introduce and explain the company’s products and services.
- Generate qualified leads for the sales team.
- Follow up on enquiries and previous customer interactions.
- Schedule appointments and sales meetings where necessary.
- Conduct telephone surveys and collect customer feedback.
- Maintain accurate records of calls, customer responses, and follow-up activities.
- Handle basic customer enquiries professionally.
- Meet daily, weekly, and monthly call and lead-generation targets.
- Follow approved call scripts and communication guidelines.
- Escalate complex customer enquiries to the appropriate department.
- Submit daily and weekly telemarketing reports.
Key Performance Indicators (KPIs)
- Number of calls completed.
- Number of qualified leads generated.
- Appointment conversion rate.
- Call-to-sale conversion rate.
- Quality of customer interactions.
- Accuracy of call records and reports.
Qualifications and Requirements
- SSCE, OND, HND, or Bachelor’s Degree.
- Previous experience in telemarketing, telesales, customer service, or call centre operations is an advantage.
- Excellent telephone communication skills.
- Clear speaking voice and good listening skills.
- Ability to persuade customers without being aggressive.
- Strong organisational skills and attention to detail.
- Basic computer skills and the ability to maintain customer records.