About this role
Telecommunications Agent (Telephone Operator)
Location: Rixos Bab Al Bahr, Ras Al-Khaimah, United Arab Emirates
Region: Luxury & Lifestyle
Company Description
Rixos Bab Al Bahr is a world-class five-star luxury beachfront resort located on Al Marjan Island in Ras Al-Khaimah, UAE, renowned for delivering authentic Turkish hospitality with exceptional service standards while redefining modern luxury through its innovative ultra all-inclusive concept, offering guests a unique and immersive holiday experience that combines elegant accommodation, a wide selection of international and specialty dining venues, vibrant entertainment, extensive leisure and recreational facilities, family-friendly programs, wellness and spa experiences, and personalized service, all set against a stunning backdrop of pristine beaches and the Arabian Gulf, making it a distinguished destination for families, couples, and luxury travelers seeking comfort, excellence, and unforgettable memories.
WHAT WE OFFER
We offer a supportive and multicultural work environment with opportunities for career growth and professional development, competitive benefits, training to international luxury standards, and the chance to build a long-term career within a globally recognized hospitality brand.
SALARIES AND BENEFITS
- Competitive Salary
- Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
- Vacation tickets /benefits provided by the hotel
- Accommodation and Medical Insurance Provided
Job Description
-
Answer all incoming and internal calls promptly, professionally, and in accordance with luxury service standards
-
Provide accurate information about resort facilities, services, events, dining options, and operating hours
-
Handle guest requests efficiently and route them to the appropriate department (Housekeeping, Front Office, Concierge, Engineering, etc.)
-
Take and relay wake-up call requests, ensuring they are executed accurately and on time
-
Manage emergency calls calmly and follow established safety and security procedures
-
Maintain guest confidentiality and handle sensitive information with discretion
-
Log guest requests, complaints, and follow-ups in the system to ensure timely resolution
-
Coordinate with front office and guest services to support VIPs, special requests, and personalized services
-
Operate the hotel’s PBX/telephone system and ensure correct call routing
-
Handle international calls and assist guests with language or communication needs when required
-
Maintain a courteous, calm, and polished telephone etiquette at all t