Telecare Field Representative

Ko wai mātou - About us:

Hato Hone St John has been serving New Zealanders since 1885. Today, our 11,000-strong team of kaimahi and volunteer works across Aotearoa to enhance the health and wellbeing of our communities. From responding to 111 calls to supporting people to stay healthy through our mahi in health education, access, and monitoring, we are making life-changing differences every day.

Job Description

He aha te tūranga - About the role:

As Aotearoa's leading medical alarm provider, our St John Medical Alarm team are passionate about helping seniors, people with disabilities, and other vulnerable members of our community stay independent for longer. Our monitored alarm systems provide peace of mind, ensuring that help is just the push of a button away.

As a Telecare Field Representative, you’ll play a vital role in supporting our customers by:

• Building positive, trusting relationships with those who rely on our medical alarms.
• Demonstrating and installing our monitored alarm systems, ensuring customers feel confident using them.
• Providing top-notch customer care, including servicing and troubleshooting alarm equipment.
• Promoting our services at community events and group demonstrations.
• Responding promptly to emergency alerts and coordinate appropriate assistance. This role covers Māngere to East Tāmaki and Onehunga to Manukau area. Please note that you must live within the designated area, as your workday begins from the time you leave home. This is a permanent, full-time position working 40 hours/week, Monday to Friday. You will also be on call every fifth weekend, with allowances provided.

Qualifications

Ko wai koe - About you:

• If you enjoy meeting people, building trust, and helping others, this could be the perfect role for you. We'll teach you everything you need to know about our products and services. Bring your customer focus, communication skills, and passion for creating positive customer experiences.

To succeed in this role, you’ll have:

• Customer service, sales, or community-focused experience

• Strong relationship-building and communication skills

• Confidence using technology and systems

• Excellent organisation and time management skills.

• A positive, resilient, and customer-focused approach

• A full New Zealand driver licence with strong driving confidence.

• If you love helping people and want to make a real difference, we’d love to hear from you!

• Additional Information

• Me pēhā te tuku tono

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