About this role
Telco Project / Product Manager
A Computer / Telecommunication company is recruiting suitable candidates to fill the position below:
Job Position: Telco Project / Product Manager
Job Location: Lekki Phase 1, Lagos (Hybrid)
Employment Type: Full-time
Responsibilities
- Collaborate in managing relationships with partners and stakeholders to foster effective communication and synergy.
- Develop and maintain a comprehensive monthly configuration and issue resolution records, ensuring accuracy and completeness.
- Maintain a minimum issue resolution rate between 85% to 90% by the end of each month, implementing proactive measures for continuous improvement.
- Contribute to enhancing customer engagement and retention features within products by optimizing customer touchpoints with relevant and compelling content.
- Ensure the quality of content and notifications aligns with product management objectives, both for new and existing products.
- Identify opportunities for system enhancements that can enhance productivity and elevate the quality of products.
- Promptly address escalated issues involving the product team, ensuring timely resolutions.
- Facilitate effective communication and knowledge sharing within the team, keeping members informed about product and partner updates.
- Provide comprehensive product management and support for products, ensuring alignment with company goals and expectations.
- Manage campaign budgets efficiently, tracking expenditures and optimizing resource allocation for maximum impact.
- Oversee the entire product lifecycle, from conceptualization to retirement, ensuring strategic alignment and continuous improvement.
Qualifications
- Bachelor's Degree in Computer Science, Information or Business Sciences, or related fields.
- 2 to 3 years of experience in a Project Management role.
- Project Management Professional (PMP) certification and/or experience is a key advantage.
Skills/Requirements:
- Advanced skills in the usage of Microsoft Excel, Word and PowerPoint.
- Mandatory background of working in a software development environment or of liaising with Software Developers.
- Strong Project Management experience, managing multiple projects simultaneously.
- In-depth knowledge of project management principles, methodologies, and tools.
- Knowledge of working with JIRA is an added advantage.
- Ability to identify and mitigate potential project risks.
- Ability to manage effective project teams.
- Excellent verbal and written communication skills.
- Excellent time management, analytical and problem-solving skills.
Salary
Very Attractive.
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