About this role
Telco NOC Specialist (Europe)
As our NOC / L1 Support Specilist, you will be the first line of defense in ensuring global connectivity by monitoring our MVNE platform and resolving roaming technicalities. Your work directly impacts our brand promise of uninterrupted data, ensuring every traveler stays online regardless of their destination.
Key Responsibilities
- Monitor and maintain service availability across our global networks using platforms like Zabbix to identify and resolve technical anomalies.
- Diagnose and troubleshoot complex eSIM and roaming registration flows to ensure rapid restoration of traveler connectivity.
- Manage the SIM lifecycle, from APN configurations to IMSI/ICCID validation, ensuring seamless activation for all users.
- Collaborate across teams, acting as the technical bridge between Customer Service and L2 engineering to escalate critical incidents effectively.
- Document operational processes and technical workflows to build a robust knowledge base that scales with our rapid growth.
- Drive service quality by tracking performance indicators and proactively identifying potential connectivity bottlenecks before they affect users.
Qualifications
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Professional experience in a NOC, Technical Support, or Telecommunications operational environment.
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Foundational knowledge of mobile network elements (4G/5G) and roaming concepts like HSS, PGW, and APN settings.
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Technical curiosity for eSIM technologies, including activation flows and SM-DP+ basics.
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Strong communication skills, with the ability to translate technical issues into clear updates for non-technical stakeholders.
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Adaptability to thrive in a fast-paced, "brave" scale-up environment where quick learning is essential.
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Nice-to-haves
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Basic understanding of Diameter (ULR/ULA) or MAP/SS7 protocols.
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Experience with Jira or similar enterprise ticketing systems.
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Benefits & Perks
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Remote-first culture with a focus on outcome over hours.
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Flexible working schedule to support your work-life balance.
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The opportunity to grow within a blameless, collaborative environment that values ownership and continuous improvement.
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Locations
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Europe, United Kingdom, Dublin, Bulgaria, Hungary, Poland, Serbia
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Remote status
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Fully Remote
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Employment type
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Full-time
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About Holafly
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During a trip to Thailand, Pedro and Lidia, the founders of Holafly, experienced the frustration of not having an internet connection.
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Inspired by their own experiences, they came up with a simple but brilliant idea: why not allow travellers to buy data plans for any destination from their home country?
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Our passion for providing easy and convenient connectivity to travellers around the world drives everything we do.
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We love our work and we do it with pride. Stay connected wherever you go.
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Founded in
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2017
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Co-workers
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600