About this role
About the Role System Operations Technician to participate in the operation and supervision of critical technology environments, ensuring stability, availability and continuity of IT services. The role involves monitoring, incident management, change tracking and operational control, collaborating with various technical teams to ensure proper functioning of platforms and applications. What You'll Do
- Perform operation, monitoring and control tasks on systems following established procedures.
- Manage alerts and incidents in coordination with specialized teams.
- Update operational records, logs, reports and service information.
- Coordinate change tracking, validations and post-implementation verifications.
- Monitor the status of platforms, services and monitoring tools.
- Manage and track incidents and service performance. What We're Looking For
- Experience in systems operation and monitoring in complex, critical environments.
- Ability to manage alerts and incidents and coordinate with specialized teams.
- Experience in change management, validations and post-implementation verifications.
- Strong collaboration, communication and documentation skills.
- Proactive and results-oriented mindset with attention to reliability and stability.