Technology Systems Coordinator (CDA)

Technology Systems Coordinator (CDA)

Description

• Benefits
• Questions

ABOUT US

At the County of Marin, our employees overwhelmingly report feeling their work is meaningful, they like the work they do, and they are proud to tell people “I work for the County of Marin.” Discover more about us, our values and our organizational culture on the Department of Human Resources website. Read on to find out more about this opportunity.

The Community Development Agency (CDA) is dedicated to promoting, protecting, and advancing healthy, safe, and equitable communities. The Agency supports sustainable, diverse communities through excellent and responsive service, and oversees a wide range of activities, including issuing building permits, conducting safety inspections, managing environmental health services, planning, affordable housing, and grant administration. The Agency is made up of approximately 95 staff in five (5) divisions: Planning, Environmental Health Services, Building and Safety, Housing and Grants, plus an Administration team that includes media and communications. With its areas of responsibility, CDA is a critical contributor to the County’s efforts to meet the Board’s priorities. CDA’s work focuses on some of the County’s most daunting and important challenges, including a lack of affordable, high-quality housing for Marin’s residents and workforce, reducing risks from environmental hazards, and addressing inequity across racial and socioeconomic groups.

ABOUT THE POSITION

The Technology Systems Coordinator (TSC) will lead technology modernization improvements in CDA. The TSC would support the agency to assess processes and the technology that supports these to identify recommended solutions to meet customer service goals and increase efficiency. The TSC will help bridge a gap in leadership with prioritization and implementation support for tech solutions. The TSC will work with the CDA divisions plus the Information Services and Technology, and the County Executive’s Digital Innovation and Transformation Office to develop recommendations, manage solutions, and implement improvements. A few anticipated projects include a review of existing permitting software solutions, in coordination with GIS staff, assess data needs and gaps agencywide, and working closely with the media team to integrate technology considerations in larger communications and engagement.

The TSC is a new role in CDA and will report to the Assistant Director. There is an unfilled Business Systems Analyst that would report to this position. There are other existing positions that could also report to this position as the department looks to make some internal reorganizational steps.

Remote Work Schedule: CDA follows a hybrid work schedule for positions which allow remote work. Employees in allowable positions will work with their supervisor to establish a remote work schedule that supports effective services and operations. Generally, employees are expected to be in the office at least three (3) days per week. Employees may need to be flexible with remote work and be able to report to work based on operational need and as needed. During the initial training and/or probationary period, employees may be required to work primarily onsite before establishing a hybrid work schedule. Departments and employees are required to follow the County’s remote work policy – PMR 27.

ABOUT YOU

Our Highly Qualified Candidate has:

Skill in:

• Methods and techniques used to develop, test, and implement user-centered systems.
• Desktop or client-server software integration.
• Techniques for explaining technical concepts to non-technical users.
• Working on complex technical challenges with teams.
• Analytical problem-solving, strong writing and communications skills

Ability to:

• Build trust and partnerships to reach decisions
• Listen to the concerns and needs of a team, research solutions, and then make recommendations shaped by what was heard.
• Building relationships and trust with team members who
• Communicate technical solutions with staff who may not share this expertise.
• Work independently and in teams, with the emotional intelligence to keep teams informed and engaged in developing solutions.

QUALIFICATIONS

Knowledge of:

• Principles and practices of management, including contract and project management, implementation and evaluation; goal setting; personnel management; budgeting and fiscal administration.
• Operations, services and activities of an information systems support and analysis program including specialized automated systems and general applications unique to the operating department.
• Current principles and practices of complex systems, database analysis, network administration, security control, and hardware and software configuration and installation.
• Operational characteristics of various computer systems, applications and peripheral equipment.
• Methods and techniques used to develop, test and implement designed users' systems.
• Capability and limitations of various computer operating systems including DOS, Windows and networks.
• Desktop or client-server software integration.
• Internet protocols and services such as WWW, FTP, NNTP, DNS, SMTP or others.
• Principles of testing and quality assurance.
• Techniques for the development of effective help documentation, training, and presentations.
• Programming languages for the personal computer such as Access, Visual Basic or others.
• Techniques for explaining technical concepts to non-technical users.

Ability to:

• Plan, organize, supervise, train, review and evaluate the work of staff; effectively recommend selection of staff, disciplinary actions and other personnel matters.
• Coordinate department technical activities and services with other departments, programs and/or outside agencies to achieve departmental goals, objectives and priorities.
• Analyze problems, develop recommendations, and take appropriate action.
• Integrate desktop or client-server software with custom applications.
• Assemble, install, configure, repair and maintain computer hardware, peripherals and components.
• Maintain current technical knowledge of the field including learning new and existing software, applications, databases and hardware through formal, informal and on-the-job training and self study.
• Communicate clearly and concisely, both orally and in writing; effectively conduct meetings involving multiple parties.
• Diagnose and resolve software application problems for desktops, network, and interface systems.
• Analyze, install, configure, test, modify and maintain applicable operating systems, databases, applications, networks, servers and specialized software.
• Analyze plans, processes or programs and provide verification and reconciliation of specialized departmental systems, computer programs or system processes.
• Establish and maintain effective working relationships with those contacted in the course of the work.

MINIMUM QUALIFICATIONS

Any combination of education and experience that would provide the knowledge and skills listed. Typically, the equivalent of completion of a four year degree from an accredited college in computer science or a closely related field AND four years of experience performing network and/or personal computer user support which has included a minimum of one year experience either supervising employees or functioning as a project team lead. Experience and/or technical professional certification in related network, computer, application, software or other peripheral systems, or a substantially similar field may be substituted for the college requirement on a year for year basis.

IMPORTANT INFORMATION

For any questions concerning this position announcement, please contact Stephen Schoengarth, Human Resources Analyst, at 41