Technology Support Analyst
About this role
Technology Support Analyst
As a Technology Support Analyst based in Tokyo, you are the face of technology for our local team and a critical connection for our global daily operations. This dual-responsibility role targets an allocation of 70% of your time to virtual support (chat, email, and ticketing) during morning APAC shifts, with the remaining 30% dedicated to regional site support delivering hands-on care for our Tokyo office. You are a trusted tech advisor who ensures digital tools help people do their best work without frustration.
In this role, we operate under our Service Promise (TechStop Manifesto) which defines how we show up for our colleagues every day:
Prioritize employee productivity over ticketing bureaucracy by helping first and documenting in the background.
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