Technology Services Group Intern

Moody's Technology Services Group Internship Posting

The Technology Services Group Intern will support day-to-day business operations across Digital Workplace technologies, Major Incident Management, and Solutions Delivery, gaining broad exposure to enterprise IT service delivery in a dynamic global environment. The intern will complete tasks such as:

• Assist in managing major incidents (Severity 2/Severity 3) by supporting bridge calls, coordinating recovery efforts, and ensuring timely engagement of technical and business teams via ServiceNow and PagerDuty
• Draft and distribute Voice of Technology communications and outage updates to stakeholders, maintaining transparency and accuracy throughout the incident lifecycle
• Document incident chronology, actions taken, and lessons learned to support post-incident reviews and contribute to continuous improvement initiatives
• Maintain and update dashboards, knowledge bases, and communication templates to support team operations and service level agreement compliance
• Assist in translating business needs into clear functional and technical specifications, including workflows, process diagrams, and user stories
• Coordinate tasks across teams to support timely delivery of project milestones, maintaining project tracking tools and documentation regularly
• Participate in improvement initiatives across Tier 3 Operations, Engineering, and Architecture, gaining a 360-degree perspective of IT service delivery through structured rotations and mentorship

About the Team

The Technology Services Group (TSG) at Moody's operates as a unified delivery model where Digital Workplace Operations (DWO) and Major Incident Management (MIM) work hand in hand to ensure seamless, round-the-clock IT support for Moody's global workforce. The combined DWO/MIM function provides continuous Level 3 support across platforms such as Microsoft 365, macOS, Azure Virtual Desktops, Collaboration Tools, Voice Telephony, and Xerox Workplace Cloud, while simultaneously driving rapid, coordinated response to high-impact incidents. Because major incident management is core to everything DWO does, both teams collaborate constantly to minimize downtime, manage stakeholder communications during critical outages, and work across infrastructure, application, cybersecurity, and vendor teams to restore services with speed and precision. This integrated approach is grounded in ITIL best practices, a commitment to transparency, and a culture of continuous improvement. Rounding out TSG, the Solutions Delivery team facilitates the integration of business systems and oversees the adoption of new capabilities and technologies across the organization. As an intern, you will have the unique opportunity to rotate across these functions, contribute to real work from day one, and build a strong foundation in enterprise IT service delivery at a global scale.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.