About this role
Job title: Technicien Helpdesk H/F
About the Role Technicien Helpdesk H/F – Level 1 support based in Toulouse. You will centralize and receive level-1 calls from ATM maintenance agents and clients, provide remote assistance, monitor equipment connected to the information system, and manage tickets from opening to closure.
What You'll Do
- Take charge of client and maintenance agents' support requests
- Remotely assist clients in using and maintaining automated banking terminals
- Monitor IT infrastructure equipment connected to the SI (reset, remote assistance, etc.)
- Manage the ticket resolution from opening to closure
- Record and categorize incidents in the SI
- Ensure compliance with internal processes and procedures of our clients
What We're Looking For
- Minimum Bac +2 in maintenance systems or electrical engineering
- At least 2 years of experience as a maintenance agent or helpdesk technician, ideally in banking and/or retail
- Strong ability to diagnose remotely IT/hardware/software dysfunction and identify the levers needed to resolve it
- Proactive, rigorous, adaptable with good stress management
- Strong telephone communication skills and a real team spirit
Nice to Have
- Experience in the banking and/or retail sectors (preferred)
Compensation & Benefits
- Mutuelle
- Prime panier repas
- All positions are open to people with disabilities