About this role
Job title: Technicien de proximité N2 - Anglais courant (H/F)
Join Hemmersbach as a Level 2 Onsite IT Technician to provide on-site end-user hardware and software support for a client in Pau, France. This full-time role focuses on resolving issues and maintaining standard IT equipment and software.
What You'll Do
- Provide on-site support for PCs, laptops, mobile devices, peripherals and workstation equipment
- Assist with videoconferencing systems, displays, printers, phones and projectors
- Install, configure and maintain standard equipment and software (Windows, Microsoft 365, iOS)
- Support self-service IT counters (walk-up desks or kiosks) as needed
- Provide "smart hands" support for servers, network gear and site hardware under remote supervision
- Help install routers and switches
- Assist with data center tasks and backup activities
- Manage assets (asset management)
- Handle tickets and requests via ITSM tools
What We're Looking For
- 2–5 years of IT experience (or equivalent)
- Solid knowledge of Windows 10/11, Office 365 and enterprise applications
- Good command of English (B2)
- Experience installing and troubleshooting OS, applications and hardware per projects
- Knowledge of Active Directory, Azure AD, Exchange Online and identity management
- Driving license (preferred)
Nice to Have
- Driving license (preferred)
Compensation & Benefits
- Permanent contract
- Referral program
- International environment
- Internal career progression