About this role
Overview
We are seeking a Field Service Technician to support gaming, fintech, kiosk, ATM, and loyalty equipment across Columbus, Dayton, OH, and surrounding areas. This role is ideal for someone who enjoys hands-on technical work, troubleshooting complex equipment issues, traveling between customer sites, and delivering exceptional customer service in a fast-paced casino environment.
Responsibilities
- Troubleshoot, diagnose, and repair kiosks, ATMs, slot machines, and related gaming/fintech equipment.
- Perform preventative maintenance to ensure optimal equipment performance and reduce downtime.
- Provide technical support to customers on operational and maintenance-related issues.
- Diagnose mechanical, hardware, software, networking, and system failures using established procedures.
- Serve as the primary customer contact for technical service and support-related concerns.
- Conduct site surveys and assist with installations, upgrades, and equipment deployments.
- Maintain accurate inventory and documentation for parts, repairs, and service activity.
- Travel throughout the assigned service territory, including Columbus, Dayton, and surrounding areas in Ohio.
- Participate in an on-call rotation schedule approximately once every four weeks.
- Support additional field locations and team members as business needs require.
Qualifications
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High school diploma or GED required; technical or vocational training preferred.
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2+ years of technician or field service experience in a customer-facing environment preferred.
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Prior casino, gaming, ATM, kiosk, or fintech equipment experience is highly preferred.
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Experience with networking, hardware troubleshooting, software support, and IT systems is strongly desired.
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Strong troubleshooting, analytical, and problem-solving abilities.
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Ability to work independently while managing multiple service calls and priorities.
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Strong communication and customer service skills.
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Comfortable with moderate to extensive travel throughout Columbus, Dayton, and surrounding areas, including occasional overnight stays.
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Valid driver's license and reliable transportation required.
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Ability to obtain and maintain a gaming license.
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Comfortable working in casino and customer-facing environments.
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Physical requirements: Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.g., from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location). Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools, and work with moving parts and electrical current. May work at heights (rooftop) for installation of equipment, work in close quarters, and/or be exposed to inclement weather during some installations.
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IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We thank all applicants for their for applying; however, only those selected to interview will be contacted.
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Base pay is one component of IGT’s total rewards program. Depending on the role, employees may be eligible for bonus or commission opportunities. IGT also offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements.
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IGT is the global leader in gaming. For more information, please visit www.igt.com.
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