Technical Writer

Job title: Technical Writer

About the Role Motorola Solutions is seeking a Technical Writer to create and maintain user guides, administrator manuals, and onboarding materials for the Noggin platform and related resilience solutions. This role collaborates with software engineers, product managers, and security experts to translate complex features into accessible content and to document product updates that support enterprise administrators.

What You'll Do

• Create and maintain Core Documentation: draft, edit, and update comprehensive user guides, administrator manuals, and onboarding materials for our platform and solutions (e.g., Risk Management, Incident Response, Crisis Communication).
• Produce Release Notes: partner with Product Management to document new features, product updates, and bug fixes in clear, user-friendly release notes for enterprise administrators.
• Collaborate with Subject Matter Experts (SMEs): interview software engineers, product managers, and security experts to understand deeply technical features and translate them into accessible content.
• Manage the Knowledge Base: organize and structure the customer-facing documentation portal to ensure high searchability, logical navigation, and a seamless user experience.
• Standardize Content: establish and enforce consistent style, tone, and formatting guidelines across all technical documentation to align with our brand voice.
• Gather User Feedback: monitor documentation analytics and user feedback to identify knowledge gaps, proactively updating resources to reduce support ticket volume.

What We're Looking For

• 3+ years of technical writing experience, preferably in B2B enterprise SaaS, cybersecurity, or IT infrastructure.
• Technical Aptitude: proven ability to quickly learn and understand complex enterprise software, platform architecture, and security protocols.
• Writing & Editing: exceptional written communication skills with a keen eye for detail, grammar, and user-centric design.
• Tools Proficiency: experience with Markdown, Git/GitHub, MadCap Flare, Paligo, Zendesk, or Confluence; familiarity with technical writing style guides.
• Project Management: strong organizational skills with the ability to manage multiple documentation projects simultaneously in a fast-paced, Agile environment.

Nice to Have

• Domain Expertise: background or familiarity with business continuity, disaster recovery, risk management, or compliance frameworks (e.g., ISO 22301, SOC 2).
• Multimedia Skills: ability to create simple diagrams, flowcharts, or instructional videos.
• UX Writing Experience: experience crafting in-app copy, tooltips, and microcopy to guide users within the software interface.