Technical Writer

Job title: Technical Writer

About the Role Matrix42 is modernizing its documentation experience and seeking a Technical Writer to turn complex product capabilities into clear, accurate, and genuinely useful content. You’ll work closely with product trios (PM, engineering, design) to translate technical depth into documentation that helps administrators, IT operators, and end users succeed. This role treats documentation as a product, not an afterthought.

What You'll Do

• Plan, write, review, and maintain technical documentation — user guides, admin references, release notes, API documentation, and how-to content — across our ITSM and endpoint management products.
• Own content within our documentation architecture, contributing to the ongoing restructuring of docs.matrix42.com and keeping information findable and consistently structured.
• Partner with product, engineering, and design to understand features early and document them accurately before and at release.
• Apply AI tooling thoughtfully across the content lifecycle — drafting, editing, summarization, and content quality checks — while maintaining a high editorial standard and factual accuracy.
• Maintain a consistent voice, terminology, and style across a large content base, including support for our German- and English-speaking audiences.
• Gather feedback from support, customers, and analytics to continuously improve content quality and coverage.

What We're Looking For

• Excellent communication and people skills. Forging a strong working relationship with SMEs is required.
• Willingness and ability to learn and adapt to new tools and technologies, especially around AI.
• Good project management skills and the ability to manage multiple projects simultaneously.
• Flexibility, ability to deal with shifting priorities, and unexpected deadlines.
• Ability to work independently with minimal supervision.
• Proven experience writing technical content in a software, SaaS, or IT industry — you can explain complex systems clearly and accurately to a technical audience.
• Hands-on proficiency with AI tools for content work, and good judgment about where AI accelerates the work versus where human review is essential.
• Strong working knowledge of content management systems and authoring tools.
• Excellent written English; ability to produce precise, well-organized content under real release timelines.
• A structured, detail-oriented approach to information architecture, terminology, and versioning.

Nice to Have

• Experience working in agile, cross-functional product teams.
• Experience in translation management.
• German language skills (written and spoken).
• Familiarity with ITSM, endpoint/device management, or enterprise IT concepts.
• Experience or knowledge with work-processes and technologies around technical communication: single sourcing, HTML, CSS, CMS, Markdown, Git, static site generators, APIs, structured authoring tools, docs-as-code, DITA, etc.
• Awareness of accessibility standards and inclusive content practices.

Compensation & Benefits

• Work from (almost) anywhere – work from a location of your choice; a workation option is available.
• Time for growth – a career framework with up to 6 extra days off per year for development.
• Social Day – One paid day per year to give back to the community or support a cause you care about.
• Extra sick days, no questions asked – Get 2 paid sick days per year, no doctor’s note needed.
• Private medical care – Covered through Regina Maria, because your health matters.
• Pick your perk – Choose what works for you via the Benefit Online platform: private pension, meal tickets, travel vouchers, courses, gifts - you name it.
• Work-from-home allowance – Whether you're at your desk or at home, we've got you covered. The allowance adjusts based on your time in the office.
• Hybrid work is a natural part of how we operate, but we also believe in the power of coming together. That’s why we regularly connect in the office - whenever it makes sense. And that’s just the beginning. Ask us what else is waiting for you!