Technical Writer

Job title: Technical Writer

About the Role Cape Fox Federal Integrators (CFFI) seeks a Technical Writer to support a DOI HRMSD program. The role develops and maintains technical, procedural, and user-facing documentation for HRMSD's enterprise HR applications, workflows, and modernization initiatives, ensuring alignment with system design, configuration, and operations. This position is contingent upon award.

What You'll Do

• Develop, update, and maintain detailed system and business process workflows that reflect current HRMSD operations, configurations, and data flows.
• Create and maintain comprehensive user guides, standard operating procedures (SOPs), and training materials for HRMSD staff and end users.
• Draft, edit, and publish technical documentation for IT teams and developers, including API integration guides, schema diagrams, data dictionaries, and interface control documents (ICDs).
• Produce release notes for each version of HRMSD-supported applications, detailing functional changes, defect resolutions, and new feature deployments in accordance with Agile sprint cycles.
• Develop quick-start guides, onboarding tutorials, and multimedia-based training materials for end users and administrators.
• Ensure all documentation adheres to DOI and Federal accessibility (Section 508), version control, and content management standards.
• Collaborate with system engineers and developers during Agile sprint planning and retrospectives to update documentation in tandem with configuration or code changes.
• Convert and migrate legacy documentation into modern digital formats (PDF, HTML, ServiceNow Knowledge Base) and store them within the centralized HRMSD documentation repository.
• Support HRMSD Configuration Control Boards (CCBs) by ensuring all baselined documents and CDRLs are properly formatted, versioned, and archived in accordance with program governance.
• Conduct peer reviews and maintain document consistency across multiple authors and system domains.

What We're Looking For

• Experience developing and maintaining technical, procedural, and user-facing documentation for IT systems.
• Ability to translate complex system configurations and workflows into clear, user-friendly material.
• Strong collaboration skills with system architects, developers, DBAs, and business analysts.
• Experience with API documentation, schema diagrams, data dictionaries, and ICDs.
• Experience producing release notes and working within Agile sprint cycles.
• Proficiency ensuring 508 accessibility and adherence to DOI/federal standards, version control, and content management.
• Experience migrating legacy documentation to modern formats (PDF, HTML, ServiceNow Knowledge Base).
• Familiarity with Configuration Control Boards (CCBs), baselined documents, CDRLs, and program governance.
• Excellent editing, peer-review, and cross-domain consistency.

Nice to Have

• Experience with DOI or HRMSD environments.
• Familiarity with ServiceNow Knowledge Base.
• Experience with ServiceNow ITSM/SPM, MuleSoft Anypoint, Oracle 19c, RHEL 8, PHP 8.0, and ColdFusion.
• Experience working in an Agile environment.

Compensation & Benefits

• Salary: $95,000 - $110,550 per year.
• Benefits include company holidays, paid time off, health/dental/vision, life and disability insurance, tuition reimbursement, and a 401K with company match.