About this role
About the Role Motorola Solutions is seeking a Technical Triage Consultant to join our Technical Triage team. This role serves as the front-line point of contact for customers, guiding issue resolution and gathering information for deeper investigation when needed. What You'll Do
- Handle inbound calls, chats, and tickets to respond to customer inquiries and resolve issues while ensuring a positive experience.
- Address a broad spectrum of customer concerns, including post-sale inquiries, application degradations and interruptions, device issues, and repair requests.
- Develop a comprehensive understanding of Motorola's products, services, and solutions to provide accurate information.
- Troubleshoot issues with information from technical experts, facilitating efficient problem resolution.
- Document interactions and maintain precise customer records in the support system.
- Collaborate with cross-functional teams (sales, technical support, product development) to resolve complex issues and deliver comprehensive solutions.
- Strive to exceed customer expectations and maintain high levels of satisfaction through active listening, empathy, and timely resolutions. What We're Looking For
- Fluent in English (spoken and written).
- High School Diploma, GED, or Certificado de Preparatoria; 1 year of work experience.
- Full-time availability; travel none; relocation none.
- Night shift availability is required: Thursdays 1 am–7 am; Fridays–Sundays 7 pm–7 am.
- Exceptional service orientation and a focus on delivering outstanding customer experiences.
- Strong teamwork and collaboration skills in a fast-paced environment.
- Effective verbal and written communication.
- Proficiency in providing customer-facing technical support and diagnosing incidents.
- Desire to acquire new technologies and pursue professional development. Nice to Have
- Ability to collaborate with team members and cross-functional groups.
- Willingness to learn and adapt to Motorola Solutions’ products and processes. Compensation & Benefits
- Salary information is not disclosed in the posting.
- Opportunities for training and development and a supportive, inclusive work environment.
- Motorola Solutions is an Equal Opportunity Employer.