Technical Training Consultant

About the Role The Technical Training Consultant will understand North America customer training requirements and drive training attachment on System Integration (SI) and Non-SI engagements. The primary goal is to ensure customers are equipped to effectively use, operate, and maintain MSI solutions and products, ultimately driving business outcomes, operational success, and strong customer satisfaction. What You'll Do

• Provide comprehensive training consultation services and custom proposal generation, including needs analysis, administration, planning, and execution of training strategies and events.
• Quote & align training services to RFP/RFI requests, MSI strategy, and critical customer needs within assigned territories.
• Cross-functional collaboration with NA Account Executives, Pre-Sales, Systems Integration, Service Delivery, and Lifecycle & Upgrade teams to ensure training is included in overall solution and product sales. Educate internal teams on training offerings and consult with management and peers.
• Post-Sale Implementation: Manage the post-sale scheduling and implementation of customer training, focusing on flawless execution and ensuring the customer is fully ready.
• Subject Matter Expert (SME) on strategic projects and position training as a critical Professional Service. Identify the performance and competencies required to achieve specific business goals. What We're Looking For
• Required Skills & Competencies: Punctual, highly detail-oriented, self-motivated, and adept at multi-tasking. Ability to independently prioritize work, resolve problems, and manage customer projects accurately and timely. Excellent written and oral communication skills, with strong relationship-building ability. Strategic and analytical thinking; ability to navigate ambiguous situations and solve complex problems. Innovation and a continuous-learning mindset.
• General Experience: Knowledge of Systems Integration, project management experience, and a deeply customer-focused mindset.
• Basic Requirements: Military background or Associates/Bachelor's in a technical field; 2+ years of technical professional experience; proficiency in Microsoft Office and Google Suite; legal authorization to work in the U.S. indefinitely; employer sponsorship not available; travel under 10%.
• Desired Qualifications: Experience in Training Consultation and Delivery, Systems Integration, or as a Customer Support Manager. System Management in Land Mobile Radio (LMR). Background in Software/Service Sales, Implementation, or Delivery. Working knowledge of Motorola Solutions technology, including ASTRO 25, MOTOTRBO, and Public Safety Applications. Nice to Have
• System Management experience in LMR; familiarity with Motorola Solutions technology;
• Background in Software/Service Sales, Implementation, or Delivery is preferred. Compensation & Benefits
• Target base salary range: $55,000 - $65,000 USD per year.
• Benefits include: Incentive Bonus Plans, Medical, Dental, Vision benefits, 401K with Company Match, 10 Paid Holidays, Generous Paid Time Off Packages, Employee Stock Purchase Plan, Paid Parental & Family Leave, and more!