Technical Team Lead – Managed Services (Public Cloud)

Job title: Technical Team Lead – Managed Services (Public Cloud)

About the Role AHEAD's Technical Team Lead – Managed Services (Public Cloud) serves as a strategic technical leader, trusted advisor, and subject matter expert across Public Cloud technologies, Platform Engineering, DevOps, Automation, and Cloud Operations. This role leads the design, implementation, support, and continuous improvement of enterprise-grade cloud solutions while driving operational excellence and ensuring exceptional customer outcomes. As a Team Lead, you will provide both technical and people leadership, oversee a team of cloud engineers delivering managed services across multi-cloud environments, and balance hands-on work with team management, governance, and strategic planning. The Technical Team Lead acts as the primary escalation point for complex technical issues, ensuring rapid resolution of critical incidents while maintaining security, availability, reliability, and performance. Collaborate with customers, executive stakeholders, architects, engineering teams, project managers, and business leaders to align technology initiatives with organizational objectives. You will drive the adoption of cloud-native architectures, IaC, automation frameworks, DevOps and DevSecOps practices, FinOps principles, and operational best practices to improve efficiency, scalability, and business value.

What You'll Do

• Lead the successful delivery of cloud transformation, modernization, automation, and managed services engagements, ensuring projects are completed on time, within scope, and to the highest quality standards.
• Design and implement complex, mission-critical, enterprise-scale solutions across public cloud platforms, including AWS, Azure, and other cloud ecosystems.
• Serve as the primary technical escalation point and trusted advisor for clients, partners, and internal teams.
• Build and maintain strong client relationships, identify growth opportunities, and support upselling and cross-selling initiatives through technical leadership and solution innovation.
• Collaborate with client stakeholders to understand business and technical challenges and develop tailored cloud, DevOps, and platform engineering solutions.
• Develop and present solution architectures, technical strategies, roadmaps, and executive-level presentations to engineering teams and senior leadership.
• Create and maintain technical roadmaps, innovation plans, governance standards, and best practices for supported environments.
• Lead technical discovery workshops, architecture reviews, whiteboarding sessions, and strategic planning discussions with customers.
• Provide project estimation, resource planning, risk identification, mitigation planning, and technical oversight throughout the project lifecycle.
• Mentor, coach, and develop engineers by providing technical guidance, career development support, and knowledge sharing opportunities.
• Drive adoption of cloud-native architectures, Infrastructure as Code (IaC), DevOps, DevSecOps, platform engineering, and application modernization practices.
• Promote collaboration across technical communities and contribute to internal innovation, standards development, and continuous improvement initiatives.
• Ensure adherence to security, compliance, operational excellence, and reliability standards across all client engagements.
• Remain current with emerging cloud technologies, industry trends, and best practices, and provide thought leadership across the organization.

What We're Looking For

• Advanced troubleshooting capabilities across broad AWS coverage; Azure and GCP knowledge is a plus. Hands-on experience with compute, storage, databases, networking, security/identity/compliance, management/governance, analytics, AI/ML & Serverless, and developer tools.
• Strong leadership and people management skills with ability to mentor engineers and build high-performing teams.
• Excellent communication skills, and ability to present to executives and technical audiences.
• Experience with multi-cloud architectures, cloud-native design patterns, IaC, DevOps/DevSecOps, and FinOps.

Nice to Have

• Azure and GCP experience is a plus and multi-cloud familiarity is valued.
• Relevant industry certifications are a plus.