Technical Support Tech I
About this role
Job Description
Location: New Carlisle, Indiana
COMPENSATION: $23.50 HOURLY
Role Overview
This role provides essential support to end users on a variety of issues. The position involves identifying, researching, and resolving technical problems. The specialist will respond to telephone calls, email, and personnel requests for technical support while documenting, tracking, and monitoring issues to ensure timely resolution.
Key Responsibilities
- Provide technical support to end users for various hardware and software issues.
- Identify, research, and resolve technical problems communicated through telephone, email, or in-person requests.
- Document all support activities, track issue progress, and monitor problems to ensure a timely resolution.
- Follow pre-established guidelines and instructions to perform job functions.
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