About this role
Technical Support Tech I
Location: Dublin, Ohio (On-site)
Role Overview
The Technical Support Tech I provides essential assistance to end users by addressing a variety of technical issues. This position requires identifying, researching, and resolving technical problems in a professional manner. The selected candidate will respond to telephone calls, email, and personal requests for technical support while documenting and tracking issues to ensure timely resolution.
Key Responsibilities
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Respond to telephone calls, email correspondence, and walk-in requests for technical assistance.
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Identify, research, and resolve technical problems for end users.
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Document, track, and monitor technical issues within the ticketing system to ensure timely resolution.
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Perform troubleshooting tasks utilizing pre-established guidelines and instructions.
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Work under immediate supervision to maintain service level agreements.
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Escalate complex issues to senior team members or supervisors as appropriate.
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Required Qualifications
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Education: An associate degree in a related technical area or equivalent vocational training is preferred.
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Experience: Zero to three years of experience in technical support, help desk services, or a related field.
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Technical Skills
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Knowledge of commonly used technology support concepts, practices, and troubleshooting procedures.