Technical Support Specialist
About this role
Scope of Position
Under the guidance of the Technical Services Supervisor, the Technical Support Specialist will provide expert product knowledge, technical troubleshooting, and commercial solutions to dealers, wholesalers, retailers, and other business-to-business customers.
This role is remote and is based out of the Fort Worth, TX location.
Primary Job Duties and Responsibilities
- Provide troubleshooting support for conditioning and filtration products across multiple sales channels.
- Ensure accurate and prompt resolution of issues by phone and email, escalating concerns internally.
- Assist customers with the installation and setup of residential and commercial equipment.
- Enter customer orders, process warranty replacements, and provide post-sales order management support.
- Use CRM and other software tools to document and manage customer needs and concerns.
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