About this role
Technical Support Specialist
Sr. AV Technician New York, NY Posted: 8/19/2026
Job Description
Job ID#: 64678
Job Category: Technical Support Specialist
Position Type: Full Time
Remaining Positions: 1
Details:
Job Description:
Stefanini Group is seeking a dedicated and experienced Conferencing and Collaboration Engineer to support, evolve, and optimize our client's global communication and collaboration environment. This role plays a key part in enabling seamless, reliable collaboration across the organization by serving as a technical expert in modern conferencing and collaboration technologies.
The engineer will take ownership of core collaboration platforms, ensure operational excellence, and proactively evaluate new capabilities that enhance user experience and business productivity, partnering closely with IT teams, stakeholders, and leadership to drive adoption and continuous improvement.
Key Accountabilities
Describe the key accountabilities of the job - the main areas of responsibility. Estimate the percentage of time that would be spent on each.
% of time
Sum to 100%
- Manage and optimize collaboration platforms, including Zoom and Microsoft Teams/Office 365.
- Ensure the security and reliability of all collaboration infrastructure and applications.
- Monitor service level agreements (SLAs) for conferencing services to ensure optimal performance.
- 25%
- Design, implement, and maintain robust video conferencing and Audio/Visual (AV) integration solutions.
- Manage hardware and installation vendors for new conference room setups and upgrades.
- Collaborate with various IT teams and stakeholders to integrate new solutions and address technical challenges.
- 30%
- Research, evaluate, and recommend new software, hardware, and processes to keep our collaboration ecosystem at the forefront of industry trends.
- Develop and maintain comprehensive documentation, including user guides and technical specifications.
- Partner with communication teams to socialize new features and functionalities to the wider organization, including the adoption of AI within communication and collaboration services.
- 30%