Technical Support Specialist - Professional Projectors & Audiovisual Solutions

Technical Support Specialist - Professional Projectors & Audiovisual Solutions

We are seeking a highly motivated and customer-focused Technical Support Specialist - Professional Projectors & Audiovisual Solutions to join our team. In this role, you will be responsible for providing advanced technical support, troubleshooting, installation, commissioning, and maintenance of Epson's professional projection and audiovisual solutions. You will work closely with customers, business partners, service centers, and internal teams to ensure optimal system performance, exceptional customer satisfaction, and successful project execution. This position offers the opportunity to work with cutting-edge projection technologies in a dynamic and collaborative environment.

Long Description

Principal Accountabilities In addition to the following Epson's policies and procedures, principal accountabilities include, but are not limited to:

• Perform advanced diagnostics and troubleshooting of professional video projectors and integrated audiovisual solutions, including hardware, software, firmware, network connectivity, and control systems.
• Install, configure, commission, and validate projection systems, ensuring performance, image quality, and functionality meet technical specifications and customer requirements.
• Analyze event logs, performance data, and diagnostic tools to identify root causes of failures and develop effective, sustainable solutions.
• Perform preventive and corrective maintenance on projection equipment, optical components, laser light sources, mounting systems, and related audiovisual equipment, ensuring maximum system availability and reliability.
• Diagnose and resolve issues in network-connected audiovisual environments, including remote monitoring platforms, content management systems, video distribution equipment, and control solutions.
• Provide technical training to customers, operators, system administrators, authorized service centers, and business partners on projector operation, maintenance, best practices, and troubleshooting.
• Coordinate technical activities with customers, integrators, distributors, vendors, and internal teams to ensure successful project implementation and timely incident resolution.
• Develop and maintain technical documentation, standard operating procedures (SOPs), manuals, service bulletins, and knowledge bases to enhance operational efficiency and service quality.
• Accurately document technical interventions, repairs, spare parts usage, findings, and service outcomes, ensuring clear communication with customers and support teams.
• Deliver onsite and virtual training sessions for technical support teams, authorized service centers, and business partners, including Train-the-Trainer programs.
• Provide specialized technical support during pre-sales and post-sales activities, participating in demonstrations, pilot tests, system integrations, and customer acceptance validations.
• Maintain a high level of customer satisfaction through professional service, effective communication, and rapid response to field service requirements.

Principal Requirements

• Minimum of 2 years of experience providing support for video projectors and audiovisual solutions.
• Knowledge of laser and high-brightness projectors.
• Electrical and electronic knowledge.
• Proficiency in the use of hand tools and electronic testing equipment.
• Availability to travel.
• Intermediate English proficiency.
• Availability to travel within Lima and throughout the country.

Skills

Job Segment:

• Pre-Sales, Testing, Maintenance, Technical Support, Firmware, Sales, Technology, Manufacturing