About this role
Do you like solving technical problems and explaining them in simple terms? Silver Bell Group is hiring English-speaking Technical Support Specialists for our international clients. Join our team and grow with us.
Responsibilities
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Help customers solve technical issues through voice, chat and email
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Document issues and solutions, and escalate complex cases to the right team
Requirements
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Fluent English (both written and spoken)
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1+ year of experience in technical support, IT helpdesk or a similar role
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Good understanding of operating systems, common software and basic networking
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Strong communication skills and patience with customers
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What's in it for you
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Hybrid work, with modern offices in the center of Belgrade
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Defined individual career path with room for professional growth
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Opportunity for advancement within the company
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Extra earnings through our referral program
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Team-building activities
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Good work-life balance