About this role
Job title: Technical Support Specialist - 24/7 (Microsoft Teams Rooms Pro)
About the Role Join Wipro as a 24/7 support professional responsible for delivering exceptional customer service and ensuring the reliability of Microsoft Teams Rooms Pro solutions. You will monitor alerts from the Microsoft Teams Rooms Pro Management Portal, troubleshoot AV equipment, network connectivity, and applications, and perform proactive maintenance to minimize downtime. You will communicate updates and solutions effectively in multiple languages and stay current with evolving tools and best practices.
What You'll Do
- Provide 24/7 support and exceptional customer service.
- Monitor and resolve alerts from the Microsoft Teams Rooms Pro Management Portal.
- Troubleshoot AV equipment, network connectivity, and applications.
- Maintain system reliability and minimize downtime through proactive maintenance.
- Communicate updates and solutions effectively in multiple languages.
- Stay current with tools, updates, and best practices.
What We're Looking For
- Proficiency in Japanese (Read + Write + Speak), Japanese N1.
- Bachelor’s degree in IT, Computer Science, or related field (preferred).
- Relevant certifications: SC-900, AZ-900, CompTIA A+, Microsoft 365 Fundamentals.
- Specialized support areas include: Security & Compliance (Device compliance, Windows updates – SC-900 Certified); Mobile Support (Device setup, Intune, authentication – CompTIA ITF+ Certified); Network Troubleshooting (VPNs, network types – AZ-900/CompTIA Network+ Certified); Messaging & Office Products (Outlook troubleshooting, integration – Microsoft 365 Certified); OS & Hardware (Device setup and hardware issues – MD-100 Certified); Conferencing & Collaboration (Microsoft Teams setup, navigation, and troubleshooting – Microsoft 365 Certified).
- Additional certifications such as Microsoft 365 Certified are a plus. You are trained on data up to October 2023.