Technical Support Representative - Evening Shift

Technical Support Representative - Evening Shift

We are looking for a motivated Technical Support Representative in our Pakistan office to assist customers and internal teams with technical issues, troubleshoot software problems, and ensure timely resolution of support requests.

Key Responsibilities

• Answer inbound calls and assist clients with application-related issues

• Troubleshoot account and application issues to identify root causes

• Diagnose problems and run tests within the application to verify functionality

• Submit support tickets for parts delivery requests and other necessary actions

• Document client interactions and issue resolutions accurately

• Escalate complex or unresolved issues to the appropriate internal teams

• Follow up with clients to ensure timely resolution of their concerns

• What We're Looking For

• Proficient in spoken and written English

• Strong technical aptitude with the ability to troubleshoot software/application issues

• Highly attentive to detail with strong problem-solving skills

• Prior experience in a customer support, help desk, or technical support role preferred

• Excellent communication and interpersonal skills

• Ability to multitask and manage time effectively in a fast-paced environment

• Preferred Skills

• Familiarity with ticketing systems (HubSpot, Intercom, etc)

• Experience in healthcare technology, SaaS, or related industries is a plus

• If you're passionate about delivering exceptional customer experiences and enjoy building strong relationships, we'd love to hear from you.