About this role
Date Posted:
2026-10-30 Country: Australia Location: LOC7060: Level 4, 19 Lang Parade, Milton, QLD 4064 We are looking for a Local Representative/Technical Support based in Brisbane. This role reports into the Service and Operations Manager
About You
Provides field technical support and training to ensure quality and performance of all installations, conforms to contract specifications and Otis standards and provides engineering support to ensure reduction in call backs.
Key Responsibilities
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Analyze service data to isolate common failure modes, localize faults causing repeat calls and create focused maintenance plans to improve the reliability of units in the service portfolio.
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Provide on-call technical support for field service mechanics.
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Review and evaluate spare parts problems in cooperation with other company departments to ensure the highest safety standards and optimum reliability of products in the service portfolio.
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Train and develop other field service mechanics.
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Resolve uncommon, technically complicated or high priority defects as required.
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Principal Working Relationships
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Reports directly to the Field Engineering manager (QLD/NT/PNG). Seeks and accepts functional guidance from Head Office staff.
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Guides, advises and responds to Service employees on Field Engineering matters
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What you will need to be successful
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Tertiary education in a related field or adjusting experience with an electronic certificate or equivalent
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Is a qualified Electrician with a valid Electrical license
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Valid driver’s license
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Extensive experience in the elevator industry
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Advanced knowledge of computer systems for functional hardware and software relevant to the role (Microsoft Office, specialized company-specific applications)
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Ability to fault diagnose to technicians remotely.
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Excellent verbal and written communication skills and the ability to deal with and influence people at all levels
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A proven ability to be able to pass on information and skills through formal and informal training