About this role
Technical Support / Helpdesk
Job Description Skill Set : Softeon WMS Administration Total Experience : 9.00 to 12.00 Years No of Openings : 1 Job Post Date : 21/07/2026 Job Expiry Date : 24/08/2026 Domain : IT Location : DORAVILLE [United States] Job Reference No : 4097143 Job Summary Job Title: Technical Support / Helpdesk Location: WFH USA Georgia Doraville Years of Experience: 10 15 Years Job Summary: We are seeking an experienced Technical Support / Helpdesk professional with a strong background in Softeon WMS Administration. The ideal candidate will have a proven track record of providing exceptional technical support and troubleshooting for warehouse management systems, specifically Softeon. This role requires a proactive approach to problem solving and the ability to communicate effectively with both technical and non technical stakeholders. Responsibilities: Provide expert level technical support for Softeon WMS, addressing issues and inquiries from users in a timely manner. Diagnose and resolve software and hardware issues related to the Softeon WMS platform. Collaborate with cross functional teams to implement system enhancements and upgrades. Develop and maintain comprehensive documentation for support processes, troubleshooting guides, and user manuals. Conduct training sessions for end users to enhance their understanding and utilization of Softeon WMS. Monitor system performance and proactively identify areas for improvement. Assist in the configuration and customization of Softeon WMS to meet business requirements. Stay updated on industry trends and best practices related to warehouse management systems. Mandatory Skills: Strong expertise in Softeon WMS Administration is a deal breaker. Proven experience in technical support and helpdesk roles, with a focus on software applications. Excellent problem solving skills and the ability to troubleshoot complex technical issues. Strong communication skills, both verbal and written, with the ability to convey technical information to non technical users. Experience in developing training materials and conducting user training sessions. Preferred Skills: Familiarity with other warehouse management systems and logistics software. Knowledge of SQL and database management. Experience with ITIL or other IT service management frameworks. Ability to work independently and manage multiple priorities in a remote work environment. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. 10 15 years of experience in technical support or helpdesk roles, with a focus on WMS. Relevant certifications in Softeon WMS or related technologies are a plus. Strong analytical skills and attention to detail. If you meet the above qualifications and are passionate about providing top notch technical support, we encourage you to apply for this exciting opportunity.