Technical Support

Technical Support

Irving, TX

• ID: R-21085
• Job Category: Information Technology
• Job Type: Full time

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Benefits Overview

Hiring Process

Role Summary: The Technician is accountable for technical review, execution, maintenance, and customer support. Adherence to standard procedures and timely completion of contract deliverables.

Responsibilities & Requirements:

• Manage, deliver, and support IT initiatives that identify, design, implement creative business and technology solutions for business operations

• Establish relationships with business users and engage in day-to-day interactions with business management, sponsorship, key business application owners and act as their trusted IT adviser

• Support key business applications from conception to grave i.e. be responsible for product management (need identification), implementation, training, ongoing health & support and finally transition to newer technologies or landscape

• Makes efforts to understand & learn business and technical and functional skills needed to do the job

• Adherence to Flowserve policies and procedures

• Support IT budget planning and regular reviews of actual spending against budget, identifying variances and providing input on forecasts.

• Review software licensing, maintenance, and vendor support costs to identify opportunities for savings and improved resource utilization.

• Assist with reviewing vendor proposals, statements of work, purchase orders, and invoices to confirm alignment with approved budgets and agreed deliverables.

• Partner with Finance and IT leadership to track project and operational expenses and support cost-benefit evaluations for IT investments.

• Other duties as assigned.

Preferred Experience / Skills:

• Experience as an IT Business Analyst, Systems Analyst, Programmer, or in a related occupation

• Experience supporting various IT systems. Understanding issue resolution processes and 3rd party resolution tools such as Unisys

• Participated in a full life-cycle application implementation experiences from requirements to production support

• Customer service attitude and must be adept at communicating with non-technical business personnel

• Excellent business engagement, organization, and communication skills

• Demonstrated ability to work in a matrix team structure

• Experience with budgeting, expense tracking, forecasting, and vendor cost management.

-Understanding of financial processes, including purchasing, invoice review, and capital versus operating expenses.

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.

Req ID : R-21085

Job Family Group : Information Technology

Job Family : IT Business Analysis

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Flowserve is a global leader in flow control solutions and aftermarket services. Our people are driven by a shared commitment to building a more sustainable future and making a meaningful impact around the world. With more than 16,000 employees across 50+ countries, we combine global scale with strong local expertise. Our teams bring ingenuity, creativity, and technical excellence to every challenge, delivering innovative products and services that help customers operate more efficiently and reliably. Serving over 10,000 customers worldwide, Flowserve supports industries that provide essential resources such as energy, clean water, pharmaceuticals, and more. Put your talents—and your career—in motion with Flowserve.