About this role
About the Role With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services. What You'll Do
- Provide technical support to customers for Microsoft products and services.
- Troubleshoot and resolve technical incidents, collaborating with engineering teams as needed.
- Document solutions and share knowledge to improve customer outcomes. What We're Looking For
- Experience in technical support or engineering roles with strong problem-solving skills.
- Ability to work in a hybrid arrangement (3 days in-office) in Costa Rica and travel less than 25% as needed.
- Excellent communication and customer service skills; ability to work with cross-functional teams.