About this role
About the Role Technical Support Engineer for Windows & Cloud Applications, supporting Korean-speaking customers from Microsoft in Japan. This role helps customers resolve technical issues and contributes to global support by collaborating with cross-regional teams. What You'll Do
- Provide bilingual technical support in Korean for Windows and cloud applications to enterprise and consumer customers.
- Troubleshoot, reproduce, and diagnose complex software issues; guide customers through resolution steps and best practices.
- Collaborate with Engineering, Product, and Support teams to escalate and track issues; build knowledge base content.
- Demonstrate strong customer service orientation, clear communication, and problem-solving in a fast-paced environment.
- Participate in occasional in-office work (1 day/week at the Tokyo site) and travel less than 25% as needed. What We're Looking For
- Korean language proficiency (native or business) and ability to provide support in Korean; Japanese language proficiency required to support Japanese customers.
- Experience in technical support or related field; knowledge of Windows and Cloud applications.
- Strong debugging, troubleshooting, and problem-solving skills; customer-service oriented; ability to work with global teams.
- Excellent communication and collaboration skills; comfortable working in a dynamic environment. Compensation & Benefits
- Salary not disclosed in posting.
- Benefits not disclosed in posting.