About this role
Technical Support Engineer
This role is part of the “Weekday Partner Network”, i.e., posted by one of our clients
About the role
We are seeking an experienced Technical Support Engineer to join a lean, high-ownership team focused on solving complex customer problems and building intelligent tools to enhance support workflows.
Key Responsibilities
- Own technical escalations and troubleshoot integrations, including Salesforce and various APIs.
- Collaborate closely with the Engineering team to resolve issues and improve systems.
- Automate repetitive support workflows using coding and AI technologies.
- Contribute to building and scaling the support team as the first hire in this function.
Team Structure:
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Small, agile team of approximately 25 members split evenly between India and the US.
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Leadership includes founders and heads of Engineering and AI based in the US.
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Individual contributor role with potential to grow into a team-building position.
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Location: Remote initially, with plans to transition to Bangalore in the near future.
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Experience: 7 to 10 years in technical support or related roles.
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Compensation: Competitive salary range of 25 to 50 LPA.
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This role emphasizes problem-solving and innovation over traditional ticket-closing, offering an opportunity to work at the intersection of support and AI-driven automation.
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Good-to-have skills
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Technical Support
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Salesforce
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API Integration
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Troubleshooting
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Automation
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AI
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Coding
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Technical Support Engineer at Weekday Partner Network