Technical Support Engineer (VTS)
About this role
A Technical Support Engineer (VTS) position with Ingram Micro located in Mexico D.F., Mexico. You will provide inside sales and technical support to customers, handling billing and technical service requests by phone and email, logging issues, and working toward timely resolutions that ensure customer success.
Responsibilities
- Respond to inbound billing and technical service requests by phone and email, directly communicating with customers.
- Accurately log all issues and status updates in the internal tracking system.
- Understand clients’ business objectives and apply expertise to resolve issues and drive customer success.
- Evaluate and provide resolutions for complex customer billing inquiries.
- Identify root causes and diagnose issues as software defects, misconfigurations, content issues, or end-user errors.
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