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Technical Support Engineer V
IGT, a Nevada Corporation
onsite
Austin, TX, US, 78727
About this role
Technical Support Engineer V
Responsibilities
- Serve as the technical SME for one or more core product domains, including promotional tools, core platform functionality, game engines, integration layers, and customizations.
- Independently diagnose and resolve complex, multi-system issues across application, integration, platform, and data layers, including code-level investigation across Java back-end and JavaScript/HTML front-end applications and event flows.
- Act as a senior escalation point for incidents that exceed generalist L3 support capabilities by forming and testing hypotheses, analyzing technical evidence, and isolating root causes under production conditions.
- Partner directly with core platform engineering to reproduce complex issues, identify failing components, provide complete and reproducible technical context, and validate permanent fixes.
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