Technical Support Engineer (Tokyo Based)
About this role
Technical Support Engineer (Tokyo Based)
You will provide expert technical support for Zoom's cloud collaboration platform, resolving complex customer issues across connectivity, audio, video, and software performance. You will troubleshoot problems through multiple channels while collaborating with Engineering and Product teams to escalate critical cases. You will directly impact customer success by ensuring seamless communication experiences for enterprise clients. You will be based in Tokyo and report to the local Japan technical support manager.
About the Team
We deliver world-class technical support for Zoom's enterprise customers across Japan. Our team combines senior specialists who collaborate closely to solve complex technical challenges. We exist to ensure our customers maximize the value of their Zoom investment.
What we’re looking for
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