About this role
Technical Support Engineer
Location: Hong Kong
Salary: Competitive
Join the Options Support Team in Hong Kong!
Working for Options
Developing and engaging our people is a strategic priority for our business. We are looking for talented individuals to join our team and contribute to Options’ future growth and success. We want to hear from candidates that are motivated, self-driven and have a passion to learn and develop their skills in the world of financial technology.
Who are we?
Options is the largest global financial technology company headquartered in Belfast. We are at the forefront of banking and trading infrastructure, serving clients globally with offices in New York, Chicago, Toronto, London, Cambridge, Paris, Hong Kong, Tokyo, Singapore, and Auckland. At Options, our services are woven into the hottest trends in global tech, including high-performance Networking, Cloud, Security, and AI (Artificial Intelligence).
Why Options?
Global travel: We have offices in New York, Chicago, Toronto, Hong Kong, Singapore, Tokyo, Paris, London, Cambridge, Belfast and more.
Career Development: You will have access to professional skills development and technical training designed to help you grow throughout your career with us.
High-Performing, Autonomous Teams: Join a self-sufficient, successful team where your ideas can make a real impact.
Competitive Rewards: In addition to a competitive salary, we reward our employees with a range of bonus incentives and a comprehensive benefits package.
The Role
The Technical Support Engineer will sit at the heart of mission-critical trading and cloud infrastructure. You’ll work directly with cutting-edge financial technology, supporting global clients while solving complex, real-time technical challenges.
We’re looking for someone who has technical proficiency in:
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1 years’ desktop support experience, preferably in a Financial Services Environment, or Degree level Qualification or equivalent in relevant field.
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Support Desk call logging tools – HP service centre / Remedy / Infra.
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Senior Management / VIP Support.
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Cisco Unified Call Manager.
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Bloomberg/Reuters.
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MCP / MCITP Windows 7 / MCDST / MCSA.
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ITIL v3 Foundation.
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Data Centre experience.
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On call / Out of hours experience.
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Apple products / Mobile technologies.
Typical Job duties would include:
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Provide first line support through the call-logging software and on-site, as appropriate for all incidents and requests.
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Issue customers with details of call assignment and likely resolution timescales.
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Reassign or escalate incidents and requests to on-site third line support, third parties or other teams where appropriate discussing fully with colleagues.
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Monitor and update all incidents and requests, including calls assigned to external suppliers.
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Review incidents and requests with customers and work together to continuously improve service delivery provision.
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Deal directly with requests and complaints alike and escalate where necessary.
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TCP/IP Troubleshooting.
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LAN/WAN troubleshooting Skills.
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Building and Maintaining Desktop/Laptops (HP/Dell).
We’re also looking for candidates with:
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Strong research, writing and communication skills.
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Ability to work in a fast-paced and changeable working environment.
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Exceptional organisational skills and strong attention to detail.
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Desire to travel and see the world.
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Ability to work independently and manage your own projects in a professional manner.
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A passion for innovation and the financial technology sector.
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Strong interpersonal skills.
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Project management skills and proven ability to manage own workload.
What We Offer
We provide a competitive benefits package tailored to the technology and financial services sector:
Health & Wellness: Comprehensive healthcare support, risk benefits and digital wellness resources.
Family Support: Enhanced family leave benefits.
Professional Growth: Access to professional learning platforms and internal development programs.
Retirement: Pension/retirement schemes to support your long-term financial planning.