Technical Support Engineer
About this role
Technical Support Engineer
United States, Canada (Hybrid)
At Nokia, we strive to create a connected world, and our Network Infrastructure Business Group leads the way in providing reliable and high-capacity networks. As a Technical Support Engineer, you will be at the forefront of our technical support operations, ensuring our customers receive exceptional service and support. Your expertise will be instrumental in maintaining and enhancing our reputation as a trusted partner for critical network infrastructure.
Your responsibilities
- Provide 24/7/365 technical support for NMS products, ensuring timely and accurate troubleshooting and resolution of customer issues.
- Diagnose and perform corrective or preventative maintenance actions, escalating to higher support levels as needed.
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