Technical Support Engineer

Technical Support Engineer

Indicina

Job Overview

Location

Remote

Employment Type

Full-time

Work Arrangement

Hybrid

Sector

Information Technology & Software

Experience Level

Junior (1-3 years)

Application Deadline

November 2, 2026

About the Company

Indicina is at the forefront of leveraging technology to promote financial inclusion across Africa.

The company is dedicated to shaping AI-driven banking intelligence, aiming to revolutionize how financial services are accessed and utilized on the continent.

By focusing on innovation and customer experience, Indicina strives to build robust technological solutions that empower individuals and businesses through accessible and intelligent financial tools.

Job Description

Indicina is seeking a skilled Technical Support Engineer to join their dynamic team, contributing to the advancement of financial inclusion across Africa.

In this hybrid role, you will be the primary point of contact for technical assistance, providing prompt and friendly solutions to merchants. Your expertise will be crucial in troubleshooting software issues, collaborating with cross-functional teams, and ensuring a seamless customer experience.

Key responsibilities include diagnosing and resolving technical challenges, escalating complex cases when necessary, and proactively identifying recurring problems to suggest improvements. You will also play a vital role in documenting solutions to build a comprehensive knowledge base.

Required Skills

• Technical SupportSaaSFinTechPaymentsBankingNode.jsJavaScriptPythonGoLangMySQLOracleREST APIsGraphQL APIsJiraGitSlackZendeskCustomer ServiceProblem Solving

Key Responsibilities

• Serve as the first point of contact for technical support, providing prompt and friendly solutions.
• Troubleshoot, diagnose, and resolve software issues, escalating complex cases when necessary and keeping customers informed.
• Identify recurring technical problems and recommend improvements to prevent future issues.
• Collaborate with Product and Engineering teams to share customer feedback, escalate bugs, and advocate for merchant needs.
• Document solutions clearly to build an internal knowledge base and help clients resolve issues independently.

Qualifications

• At least 2 years of technical support experience, preferably in SaaS, FinTech, Payments, or Banking.

• Familiarity with modern technology tools and platforms, including: Languages/Frameworks: Node.js, JavaScript, Python, and GoLang. Databases: MySQL and Oracle. APIs: REST and GraphQL. Other Tools: Jira, Git, Slack, and Zendesk.

• Excellent written and verbal communication skills, with the ability to explain complex technical issues clearly.

• Benefits & Perks

• Opportunity to contribute to technology that promotes financial inclusion across Africa.

• Opportunity to shape AI-driven banking intelligence.

• Competitive salary with generous benefits.