Technical Support Engineer (ID: 3875)

As a Technical Support Engineer, you will:

• Act as the primary responder for high-severity incidents by analyzing system logs and managing support tickets.

• Provide system API support to enterprise clients by troubleshooting REST API issues and tracing data flow.

• Monitor servers, backups, and applications proactively using tools such as Zabbix, Grafana, or Datadog.

• Collaborate with engineering teams by escalating recurring bugs and platform issues to improve product performance.

• Maintain accurate documentation of support requests, system configurations, and standard operating procedures (SOPs).

What You Bring to the Table:

• 6+ years of experience in technical support, incident management, application support, or a related domain.

• Strong understanding of REST APIs, API troubleshooting, and data flow analysis.

• Experience working with monitoring and observability tools such as Zabbix, Grafana, or Datadog.

• Knowledge of Java APIs, API management, and microservices architecture.

• Experience handling production incidents and managing support tickets in enterprise environments.

• Strong documentation and process management skills.

You Should Possess the Ability to:

• Diagnose and resolve complex technical incidents in a timely manner.

• Analyze system logs and identify root causes of application or API-related issues.

• Communicate effectively with clients, stakeholders, and engineering teams.

• Prioritize and manage multiple high-impact support requests simultaneously.

• Monitor system performance proactively and recommend preventive actions.

• Create and maintain clear technical documentation and SOPs.

What We Bring to the Table:

• Opportunity to work on enterprise-scale systems and APIs.

• Exposure to modern monitoring, observability, and incident management practices.

• A collaborative environment that encourages knowledge sharing and continuous learning.

• Opportunities to work closely with cross-functional engineering and product teams.

• Challenging technical problems that contribute to professional growth and skill development.