Technical Support Engineer I
About this role
Technical Support Engineer I
A Technical Support Engineer I is responsible for providing a world-class support experience to our customer base. Living our corporate values of being Trustworthy, Collaborative, Accountable, Respectful, Innovative, and Relentless, you will be responsible for assisting our customers with troubleshooting and resolving issues related to Forcepoint as well as associated third-party products, enabling our customers to stop the bad and free the good. You will utilize your knowledge and experience to interpret the customers’ needs and ensure they are achieving maximum value from Forcepoint.
Responsibilities
- Respond to customer cases in line with Service Level Agreements.
- Proactively identify and resolve potential problems to prevent them from occurring and
- improve the overall customer experience.
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