About this role
About the Role Microsoft is hiring a Technical Support Engineer - Entry Level in Bucharest, Romania. You will join the Customer Experience & Success (CE&S) organization whose mission is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft technologies and services. This entry-level role focuses on delivering high-quality technical support and enabling customer success on-site in Bucharest. What You'll Do
- Provide technical assistance and issue resolution to customers on-site in Bucharest for Microsoft products and services.
- Troubleshoot technical problems, document cases, and escalate complex issues to appropriate teams.
- Collaborate with cross-functional teams to ensure timely customer success and knowledge sharing.
- Contribute to internal knowledge bases and best practices to improve future support. What We're Looking For
- Interest in technical support and customer service with a passion for problem solving.
- Strong communication and interpersonal skills; ability to explain technical concepts to non-technical users.
- Ability to learn quickly and adapt in a fast-paced environment.
- Preference for candidates seeking an entry-level role in a technical field; willingness to work on-site in Bucharest.