About this role
About the Role The Technical Support Engineer for Entra Identity at Microsoft Taiwan delivers expert support for Entra Identity solutions, helping customers deploy and operate identity and access management workloads. This role sits within the Customer Experience and Success (CE&S) organization and focuses on enabling customers to realize business value through reliable identity services. What You'll Do
- Provide technical support and guidance for Entra Identity products
- Troubleshoot and resolve customer issues, collaborate with cross-functional teams, and document solutions
- Assist customers with deployment, configuration, and optimization in hybrid on-premises and cloud environments
- Escalate complex problems to engineering and track resolution until closure
- Maintain knowledge base and contribute to best practices for Entra Identity What We're Looking For
- Experience in technical customer support or engineering roles
- Knowledge of identity and access management, cloud services, and Entra/Azure AD concepts
- Strong communication skills and ability to translate technical concepts to customers
- Problem-solving mindset and teamwork
- Ability to work in a hybrid in-office setting in Taiwan Nice to Have
- Experience with Entra Identity, IAM, or related Microsoft identity products
- Relevant certifications in cloud or security domains