Technical Support Engineer - Dell Server, Storage
About this role
Technical Support Engineer - Dell Server, Storage
Seoul, Korea, Republic of
At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.
What you’ll achieve:
As an Engineer, you will support drafting and formatting of support content and maintain records for approvals.
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