About this role
About the Role Microsoft is seeking a Technical Support Engineer to help customers optimize their Azure Cloud Infrastructure and Kubernetes deployments. This role will serve Korean-speaking customers and is based in Tokyo, Japan with a hybrid work arrangement (1 day per week in-office). What You'll Do
- Provide technical support for Azure Cloud Infrastructure and Kubernetes, troubleshoot complex issues, and collaborate with engineering teams to drive customer success.
- Communicate with customers in Korean, translate technical information into clear guidance, and ensure high-quality service experiences.
- Diagnose performance, reliability, and security issues across cloud resources and containerized workloads; document cases and contribute to knowledge base.
- Coordinate with cross-functional teams to drive resolution and continuous improvement in products and support processes. What We're Looking For
- Experience in technical support or related roles, with strong knowledge of Azure cloud services and Kubernetes.
- Ability to troubleshoot complex infrastructure and containerized workloads, and communicate effectively with customers.
- Proficiency in Korean language (spoken and written).
- Ability to work independently as an individual contributor in a fast-paced environment and collaborate across teams.