About this role
About the Role Join the Azure Cloud (IaaS) Global Client Delivery team to help customers deploy, operate, and optimize Azure IaaS solutions. You will provide high-quality technical support and guidance to enterprise customers to accelerate business value. What You'll Do
- Provide proactive and reactive Azure IaaS technical support (VMs, networking, storage, backups) to enterprise customers
- Troubleshoot complex incidents, perform root cause analysis, and collaborate with Microsoft engineering and customer success teams
- Assist with deployments, migrations, and optimization of Azure IaaS environments
- Create knowledge-based articles, runbooks, and best-practice guidance for the support community
- Maintain strong customer relationships and communicate clearly about issues, timelines, and remediation steps What We're Looking For
- Hands-on experience with Azure IaaS (VMs, virtual networking, storage, disaster recovery) and cloud-based support
- Strong troubleshooting, diagnostic, and problem-solving skills
- Ability to convey complex technical topics to non-technical stakeholders
- Customer-obsessed mindset with excellent written and verbal communication
- Bachelor's degree or equivalent work experience in a technical field; ability to work across cross-functional teams
- Willingness to travel up to 25% as required Nice to Have
- Experience supporting enterprise-scale Azure deployments
- Azure certifications (e.g., Azure Administrator Associate, Azure Solutions Architect) a plus
- Scripting or automation skills (PowerShell, CLI) and familiarity with networking concepts